Proactive re-engagement email for accounts with usage decline.
Customer Success
Can we help you get back on track?
Hi {{first_name}},
I noticed usage has dipped over the last {{time_period}} and wanted to check if anything changed on your side.
If priorities shifted, we can adjust your setup and workflow to match current goals.
I am happy to help re-align quickly.
I can also provide a practical status snapshot so stakeholders can quickly see what is on track, at risk, and next.
If you send your current priorities, I will tailor the snapshot to what matters most right now.Replace all {{variables}} with your actual information before sending.
Focuses on measurable customer outcomes rather than generic check-ins.
Surfaces proactive support before issues become churn risk.
Ends with one clear action to keep account momentum high.
How is onboarding going so far?
View template Customer SuccessYour 30-day progress summary
View template Customer SuccessQuick feedback request
View template Customer SuccessWould you be open to a short customer story?
View template