Customer conversations. Handled together.

Bring supported customer messages into one inbox. Draft replies using your business knowledge, review them before sending or enable automatic replies for supported channels.

Customer conversations in one inboxAI reply drafts based on your brandReview drafts or configure automatic repliesTeam access to connected conversations

What Customer inbox does

Bring supported customer messages into one inbox. Draft replies using your business knowledge, review them before sending or enable automatic replies for supported channels.

  • Spend less time switching between connected conversations.
  • Draft answers using your business context.
  • Review AI replies before sending when approval is enabled.

How Customer inbox works

1

Connect your channels

Connect your email, social and WhatsApp accounts. Message support depends on each provider.

2

Add your business knowledge

Set up your brand information and reply preferences.

3

Review and reply

Manage conversations in one inbox and use AI drafts or supported automatic replies.

Who should use Customer inbox

Use case

Business owners answering enquiries while keeping up with daily work.

Use case

Teams managing customer messages across connected channels.

Customer inbox FAQ

?What messages can I manage?

Automyc brings messages from supported connected email, social and WhatsApp accounts into your inbox. Available message types depend on the provider and account permissions.

?Can I approve an AI reply before it sends?

Yes. Use approval settings to review drafts, or configure automatic replies for supported channels.

?What does AI use to draft replies?

Your configured business knowledge, brand context and the conversation.

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