Role-based access controls decide who can view, reply, export, or delete emails. Learn permission models and best practices for shared inbox security.
Role-based permissions (RBAC) control what teammates can do inside an email system. This becomes essential when you have shared inboxes, customer data, and multiple departments.
A basic model includes roles like Admin, Agent, Viewer, and Billing Specialist. Permissions can cover actions like replying as the brand, exporting contacts, accessing attachments, and viewing internal notes.
The goal is least privilege without blocking work. Most teams start broad, then tighten access around sensitive operations like billing and exports. Automyc can support permission-aware workflows so new teammates can contribute without gaining unnecessary access.