Not everything should be automated. Learn the difference between deterministic rules and AI automations, with a practical framework for deciding.
Some email work is perfect for rules: routing by address, tagging by keywords, and applying consistent labels. Other work benefits from AI: summarizing long threads, detecting intent, and drafting replies.
A practical decision framework is: if the logic is stable and predictable, use rules. If the input is messy human language and the output needs flexibility, use AI with review.
The best systems combine both: rules provide consistency, AI provides speed. Automyc can blend deterministic routing with AI-assisted drafting so you get reliability plus productivity, without automating things that should stay human.