Intent detection classifies incoming emails into goals like support, pricing, refund, partnership, or complaint.
User Intent Detection is the process of interpreting the purpose behind an email. Instead of relying only on keywords, intent detection looks at patterns in language to classify messages into categories like “pricing question,” “cancel request,” “refund,” “bug report,” or “partnership.” This is a core layer for automations like smart replies, auto-routing, and SLA alerts. For email productivity, intent detection turns a chaotic inbox into structured work. A good system always allows overrides, learns from manual corrections, and avoids over-automation in sensitive cases.