Free review reply generator for dentists and medical clinics
Reply to patient reviews without confirming anyone is a patient or mentioning treatment. Privacy-safe replies to good and bad reviews for dental and medical practices.
- Free, no account needed
- Three replies to choose from
- Shown under the review
For dentists and clinics: what’s different
Replying to a review is harder for a clinic than for a café. In most countries, saying “we’re sorry your filling hurt” confirms that the reviewer is your patient and discloses their treatment. That can breach privacy law even when the patient posted the details themselves.
Safe replies stay general: thank the reviewer, talk about how the practice works rather than about them, and move anything specific to a private call. Paste a review below and you’ll get replies written that way.
What works
- Never confirm the reviewer is a patient, and never mention a treatment, appointment or result, even to correct them.
- Talk about the practice (“we always explain costs before treatment”) rather than about the person.
- Invite them to call the practice manager by name. Don’t ask them to share details in the reply.
- Thank good reviewers just as generally. “Thanks for the kind words about our team” is enough.
- Check the rules from your own regulator or professional body before replying to anything clinical.
Privacy-safe replies to a 2-star review
Thank you for taking the time to leave feedback. We always aim to explain costs clearly before any treatment, and we’re sorry to hear something didn’t meet that standard. Our practice manager, Sarah, would welcome a call on (02) 9000 0000 to talk it through privately.
Thanks for sharing this. Clear communication about costs matters to us, and we’d really like to understand what happened. Please call Sarah, our practice manager, on (02) 9000 0000. She’ll be glad to help.
Thank you for the feedback. We’d like to hear more. Please call our practice manager, Sarah, on (02) 9000 0000.
How to use it
- 1.Paste the review and set the star rating.
- 2.Add anything you’ve fixed or can say publicly.
- 3.Pick a reply, edit it and paste it under the review.
Questions
Why can’t I mention the treatment if they already did?
Health privacy rules usually apply to what you disclose, regardless of what the patient shared. Confirming they’re a patient or adding detail can count as a disclosure.
Should I still reply to negative reviews?
Yes. A calm, general reply shows other patients you take feedback seriously. Just keep every detail out of it.
Is this legal advice?
No. It writes replies that follow common privacy-safe practice. Check your regulator’s guidance for anything you’re unsure about.